Contact Our Support Team

We are committed to providing dependable and professional customer support for players throughout Australia. Our knowledgeable support team is available to assist with account-related enquiries, gaming questions, and any issues connected to our pokies platform.

Whether you need help with technical concerns, banking transactions, or responsible gambling guidance, our team is here to ensure your experience remains secure, smooth, and enjoyable.

Available Support Options

Live Chat — Access instant assistance directly through our website (recommended for fastest support)
Email — Send detailed enquiries to [email protected]
Phone — Reach our Australian customer support line at 1800 858 858

Typical Response Times

Live Chat: Real-time support during operating hours
Phone Support: Most calls are answered within a few minutes
Email Enquiries: Responses are generally provided within 24–48 hours

To help us assist you more efficiently, please have your account username or relevant information ready when contacting support. Our team can assist with payment issues, account verification, technical problems, responsible gambling enquiries, and general platform support.

All customer communications are managed with strict confidentiality and handled in accordance with Australian privacy laws and our internal data security policies.

Customer Support Hours

Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
Live Chat and Phone support are available throughout these hours
Email enquiries are reviewed daily, seven days per week

Frequently Asked Questions

Before contacting our support team, you may find helpful answers in our FAQ section. Common topics include account setup, deposits and withdrawals, casino bonuses, gameplay information, and responsible gambling guidance.

Responsible Gambling Assistance

If you require help managing your gambling activity or setting account restrictions, our support team is available to assist. You may also visit our Responsible Gambling page or contact external support organisations for additional help and advice.

Gambling Helpline Australia: 1800 858 858

Send Us an Enquiry

First Name *

Last Name *

Email Address *

Phone Number

Subject *

Message *

I consent to the processing of my personal information in accordance with your Privacy Policy and confirm that I am at least 18 years of age.

What to Expect from Our Support Team

Professional and courteous customer service
Clear and transparent communication
Prompt and effective issue resolution
Additional follow-up assistance when required

Escalation Process

If your issue is not resolved satisfactorily, you may request escalation to a supervisor or submit a formal complaint via email for additional review and investigation.

Feedback & Suggestions

We appreciate player feedback and are continuously working to improve our platform and services. If you have suggestions, recommendations, or feature ideas, please feel free to share them through any of our available support channels.